Support Ticket Submit a Support Ticket Plain-English form. No tech talk. We’ll handle it. Why use this form? This keeps all requests organized so nothing slips through the cracks. We capture details up front, which means faster fixes and less back-and-forth. Name(Required)Who needs help? First Due Date(Required)When do you need this? Tickets are assigned by priority. Turn around time for a non urgent requests is 1-2 business days. MM slash DD slash YYYY Which Company(Required)Select the brand that you are referring to. Diamond Discount Diamond House of Beauty Diamond House Enterprises Both DD & DHOB How urgent is it?(Required)Pick the one that fits best your needs. 🔴 Stopping me from working 🟡 Annoying but I can still work 🟢 No rush, just needs to be done soon. What’s Broken or Confusing?(Required)Examples: Can’t log in. The link on XYZ page is not working, it should link to this XYZ pagePage NameThe page or section where this lives.Page LinkPaste the exact URL if you have it. What it’s Doing / Saying(Required)Tell me what you see.What it Needs to Do / Say(Required)Tell me the correct behavior or wording.Add a PhotoA screenshot often cuts fix time in half. Drop files here or Select files Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 100 MB. EmailThis field is for validation purposes and should be left unchanged.
